"I would like to thank you very much for the assistance in checking my Laptop. Bob came to see us at home which meant we didn't have to go to his workshop and we could get on with our work. Bob sorted the laptop and saved all data on external hard drive and delivered the laptop. I was impressed with his knowledge. Repairs were carried out to high standards at discounted price. We would recommend Bob to our contacts without any hesitation." - Anjana Gupta - Teaching Learners To Drive Safely

"I recently received an email from an organisation that wanted me to validate my PCMI credentials. 'My what?!!'
I asked Bob - It's to do with taking credit card payments for my invoices, he told me. I worked my way through the questionnaire provided - It was complete 'geek speak'.

Fortunately I know a Geek Speak Interpreter... I called in Bob and he sat beside me and interpreted all the questions - to which most of the answers were 'not applicable' - but how does a bookkeeper know that? They all looked pretty scary to me.

I know how to use the programs that I have to use for my work, what Bob brings is a depth of information and understanding about the whole IT framework, and he manages to impart knowledge without making his clients feel inadequate!

So, if it is all Geek to you, call in Bob and he'll have you sorted in no time." - Sylvia Bourhill - Another Answer Bookkeeping

"Setting up a new office has its challenges, not least the need for IT infrastructure. I had only just joined BNI and with some trepidation invited a complete unknown - to me at any rate - to provide and install the computers that I needed.

It speaks volumes for BNI and for this chapter that Bob Lee more than repaid my trust. He sourced, installed and set up various bits of hardware and software for me. Coming back to sort out a couple of issues we were having with no complaints.

I know how to use the programs that I have to use for my work, what Bob brings is a depth of information and understanding about the whole IT framework, and he manages to impart knowledge without making his clients feel inadequate!

I have no hesitation in recommending Bob and his company to anyone looking to set up computers in a new office situation." - Sylvia Bourhill - Another Answer Bookkeeping

"For some time out home PC has been extremely slow. You looked at it for us and recommended that we did get a new one, but if we really wanted to we could have it temporarily fixed.

We decided to give it one last lease of life, but it wasn't to be and it started to get much worse and give up the ghost on occasion.

So, we ordered a new one through ITSA and in a short space of time we were back up and running with a brand new wizzy machine. It was all set up and ready to use when it arrived, which saved us the hassle of loading Microsoft Office etc.

We are over the moon with our new purchase, everything works perfectly and we can get on with the hundreds of emails we have to send as part of our beer drinking hobby!

We have no hesitation in recommending you to friends, colleagues and clients and will continue to do so." - Delia Allott & David Jackson

"I recently had a problem with my work Laptop and immediately realised how much I rely on the device, One quick call to Bob of ITSA and not only did they collect the Laptop and supply us with a replacement but they also manage to recover all of our Data.

I purchased a new Laptop as suggested by Bob and after a little confusion and worry called Bob again to find out how to Access the files, with in minutes Bob had talked me through the process and I was up and running as if nothing had ever changed.

I cant thank Bob and ITSA enough for all their help.

I would not hesitate in Recommending ITSA to any of my customers/friends and Family. Once again Thank You for all your help." - Richie - ATech Motor Solutions Ltd 

"Thank you very much for the recent repair you carried out on our home PC. The system was taking forever to boot up and a long time to backup data onto an external hard drive.

You gave us two options, explaining the possible outcomes of both, and we ran with one of those options. The cost was cheaper than you had quoted, due to parts being cheaper than expected, and we were really pleased that you passed on the saving rather than profit from our situation.

We would not hesitate to use you again, in fact you currently have my home laptop in your possession and you have already contacted me with a solution to the problem on that machine.

The speedy response has allowed us to get back to work with no major disruption.

Thank once again." - Delia Allott & David Jackson

"My husband referred me onto Bob lee to complete a data transfer between a very old computer and a new machine. By using the old machine I was losing so much time as it was running very slowly but the idea of doing the transfer was not practical. I am very good at the property but not computers!

Bob arrived early for the initial appointment which impressed me, he delivered everything he promised and made the transaction totally smooth.
In addition, we now have remote IT access for not only my business but also for Alton Mortgages so we will never lose valuable time sorting out IT issues in the future.

Bob was very professional and offered us good value for money and I would have no hesitation in recommending his services." - Gill Alton - Alton Property Partners

"Ever since I upgraded to Windows 7 I've had problems writing documents in my native language, Persian; The Letters came out fine, but the Numbers were still in English. I also couldn't write letters with some words in English and some in Persian.

I asked Bob Lee ofITSA UK Ltd to help. I don't know how many hours Bob spent hunting for the cure, but he swears he had much more hair when he started!!!
He found the solution and true to his word, explained it in terms I understood; In English.

Many thanks Bob, your patience and perseverance are outstanding.

I will continue to happily use the services of Bob Lee ofITSA UK, and can confidently recommend them to any organisation that needs a first class IT support." - Nina Farzam - Glow Concierge Services

"I would like to thank you for the kind help and support you gave rne last week.

As you are aware my youngest son has been diagnosed with a Spine deformity and last week I set about completing the disability forms for him - 76 pages long !

The forms took me over 3 days to complete and I went to print them off and the information had gone ! I called Bob as I was nearly crying with frustration.

Bob instantly helped me. He took the time to try and download the forms. Open the documents that I had "completed" and tried to recover the data.

After some investigation Bob e-mailed me and it turned out that I had not downloaded the forms correctly and was completing them online using Google Chrome which in Adobe does not save - thanks Government Website for informing me of this!

So even though Bob could not recover the data for me - he sent me the links and instructions on how to download and complete the form correctly, save it and print it with the data on it.

I would just like to express my gratitude to Bob in this written testimonial." - Kelly Wilcox

"Thank you for coming to my aid with my new printer!! It had been driving me mad as I could get it to work on the other two computers in the house but not my main one and as my old printer had stopped working I was unable to print at all which was affecting my work.

I know it wasn't easy but your knowledge and perseverance truly paid off as you tried several work mounds to get it to install properly.

I really appreciate the time and effort you put into making it work and for coming to my home, you've made my life so much easier!" - Christine Wilson - Love My Health

"

I am writing to thank Bob for his recent renewal visit to my parents to investigate a laptop problem.

My father's laptop had been running very slow and just for good measure, there were problems accessing and upgrading itunes via connections with the ipad.

Bob was more than happy to visit Chorleywood in Hertfordshire and arrived on time and carried out his work in a professional and friendly manner.

I am pleased to say that dad's laptop problem was fixed and access to itunes and a fully updated ipad was made possible. The only downside is that Mrs Maguire Snr is once again known as the Bullsland Gardens ipad widow.

We would all like to thank Bob for his work and for his honest approach to remedying these problems. Our family would not hesitate to recommend ITSAUK services." - Stephen Maguire - M&L Healthcare Solutions

"I am writing to thank Bob for some very handy advice in relation to some recent laptop difficulties.

I was experiencing pop-ups everytime I downloaded a webpage - furthermore my computer was running slow and this was having an adverse effect on my workload.

I asked Bob to arrange a visit to remedy these problems and he asked me to try downloading a particular website which may take care of these issues.

This fixed the problem and Bob did not charge for the advice.

We find that this type of honesty is very rare - another IT Company could and would have made a visit and charged us for their time.

We would all like to thank Bob for his advice and for his honest approach in remedying these problems. I would not hesitate to recommend ITSAUK services for friends and colleagues." - Stephen Maguire - M&L Healthcare Solutions

"I asked Bob to come and have a look at my computer as it really was running slow and I was also unsure about whether I should upgrade or what. I needed some clear advice about what to do next.

When Bob arrived he got straight to work and quickly figured out what the mam issues were.
His advice was concise, knowledgeable and as he often says there was no geek speak.

It was obvious that he knew what he was doing.

Bob spent almost an hour with me, taking time out of his very busy schedule to help me out.

I was really happy with his service and his honesty. Bob is a man of integrity no doubt, and I will happily refer him to anyone that I know.

Thanks Bob" - Bash Kaifi - Parkside Health

"Thank you very much for coming to sort out two printer issues in the same week here at Stiles.

Your service was prompt and you asked the right questions to enable us to purchase the right printer for the job, rather than just provide us with another one which would give up after 12 months!

Even though in one case it was a case of dodgy ink cartridge, rather than the printer itself, you did not give us the usual "should have known better" treatment you come to expect from I.T people.

The staff involved are very pleased with your service, in fact, they requested we use you the second time that week, which is testament indeed.

I have no hesitation in recommending you to friends, colleagues and clients and will continue to do so." - Delia Allott - Stiles and Company

"Dear Bob, I would like to thank you for the assistance you gave me recently Re. setting up my new email address. I can't tell you what a difference your straightforward language made in helping me understand what needed to be done. Nothing seemed to be to much trouble. I have no hesitation in recommending you and your business to family, friends and colleagues alike. Many regards" - Jeff Westbury - Vision Maidenhead

"Dear Bob Thank you for coming to my aid with my new printer!! It had been driving me mad as I could get it to work on the other two computers in the house but not my main one and as my old printer had stopped working I was unable to print at all which was affecting my work. I know it wasn’t easy but your knowledge and perseverance truly paid off as you tried several work arounds to get it to install properly. I really appreciate the time and effort you put into making it work and for coming to my home, you’ve made my life so much easier! Best wishes" - Christine Wilson

"Dear Bob, I wanted to express my thanks for the help and service that you and ITSA have provided to both my clients and a member of staff over the last few months. Purchasing IT equipment can often be quite a daunting prospect as there are so my options to pick from and you helped them both to identify the exact products for their needs. Your service was speedy, efficient and keenly priced. They are all delighted with their new office equipment and have asked me to pass on their gratitude onto you. It’s is so comforting to know that any referrals that I pass to you are in a safe pair of hands. Thanks once again. Kind regards" - Kittie Walker

"As a long-established firm that helps family and business in succession matters, serving Wokingham and the surrounding area, I know the value of delivering the top class service that my clients are confident in. Their family and business depend on it.

I would therefore like to thank you for your prompt response and healing power, to my recent cry for HELP! when I managed to let my main work computer get filled up to such a point that an update from Microsoft appeared to be a Trojan Horse virus and was causing me heart failure. I could not afford to have it blow up on me.

You rapidly applied your magic and confirmed that I was not being invaded by a virus. You explained my situation and showed me what I needed to do. And, you installed some management maintenance tools to warn me in the future. Such a relief to have it sorted.

It is without hesitation that I will find it easy to refer business to you, knowing that they are in safe hands." - Eddie Goniszewski - Edmunds & Eve